The Extra Mile Goes a Long Way

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1962

Renee Jaenicke steps outside her role to spend time with the most important people at Renown — the patients.

Renee Jaenicke, Director of Internal Audit at Renown Health, talks with Gaylord Oquendo, RN, Manager of Medical/Nephrology, at the end of one of her Friday patient-visit days. Renee’s been spending time with patients every Friday for four years and counting.
Renee Jaenicke, Director of Internal Audit at Renown Health, talks with Gaylord Oquendo, RN, Manager of Medical/Nephrology, at the end of one of her Friday patient-visit days. Renee’s been spending time with patients every Friday for four years and counting.

Renee Jaenicke isn’t a doctor or a nurse. She isn’t an ultrasound technician or a lab assistant. In fact, Jaenicke isn’t a clinician at all. But for the past four years, she has spent time visiting with patients every Friday at Renown Regional Medical Center.

These weekly patient visits may be outside her normal daily duties, but for Jaenicke they are the backdrop for everything she does at Renown. “I want to remember why I’m here, and that is for patients,” says Jaenicke, Director of Internal Audit at Renown Health. “I think they appreciate just knowing that someone else cares about them.”

Jaenicke, who has worked at Renown for six years, visits patients in Medical/Nephrology and chats with them to find out which employees are providing exceptional care. She also inquires about their hospital experience and works to make improvements, if needed, as quickly as possible.

And, of course, Jaenicke loves getting to know patients and learning their stories. With more than 200 patient visits over the years, she has amassed a treasure trove of memories and met people she will never forget.

Recently, Jaenicke visited with a World War II survivor who shared memories about her life in Germany — including how she actually witnessed the collapse of the Berlin Wall.

Jaenicke also met a patient who was inspired by the support and prayers of his hospital roommate’s congregation and the Prayer Partners at Renown to undergo a life-saving amputation he had initially refused.

“He told me that getting the amputation was the best decision he ever made and that those prayers saved his life,” she shares. “He saved his own life with that decision. But just knowing that so many people cared — that made the difference in his life.”

And that is at the heart of Jaenicke’s weekly visits — to show patients that an entire community of employees and caregivers are committed to their recovery. So, if you’re looking for Renee Jaenicke on a Friday morning, you’ll continue to find her in Medical/Nephrology at Renown Regional.

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