Uber Health allows care providers to order rides for patients based on screening assessment.
For some, a lack of reliable transportation can make medical care out of reach. To help patients overcome this obstacle, Renown Health is using a ride-hailing service to order reliable, comfortable transportation for low-income patients or those with financial need.
Renown Health is in good company with healthcare organizations of all shapes and sizes in the U.S. using Uber Health. Knowing the importance of privacy, Uber Health has put numerous safeguards in place to ensure their ride-sharing service meets HIPAA privacy standards.
Here’s How Uber Health Works
Renown screens patients to identify if they have a transportation need and schedules the ride with Uber Health. Patients may not self-identify their own need for this service. Care coordinators schedule rides with Uber Health on behalf of patients, caregivers and staff to take place immediately, within a few hours or up to 30 days in advance. Multiple rides can be scheduled and managed at once. The patient is contacted by text or a call with their trip details at the time the ride is booked.
“Transportation should never be a barrier for anyone seeking medical care,” says Kindle Craig, Senior Director, Renown Health Institutes. “This service is a tremendous asset to those in our community who qualify for transportation support and we are proud to work with Uber Health to provide this service.”
How We Improve Community Health
At Renown Health, we are proud to be Reno’s only locally owned, charitable, not-for-profit integrated health network. Being not-for-profit means that all of our income stays here — and is reinvested in programs, people and equipment to improve the health of our community.
